Southwest Tow Operators 2nd Vice President and owner of Mission Towing

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Southwest Tow Operators  2^nd Vice President and owner of Mission Towing

What a humbling moment. I was at HEB earlier getting some things for the house when this gentleman walks up to me to ask me if I worked or was from Mission Towing. I must admit, I hesitated because I had no idea who this man was or why he was asking. I replied that I surely was and that if there was something I could assist him with. He responded by immediately sticking his hand out to shake mine and then proceeded to give me a hug. He simply stated to me that he recognized me from last years event that we put together and sponsored. We had gone to a low income community and bought Thanksgiving dinners for everyone in the community. He went on to say that he had never had the chance to say how much he was thankful for being able to give his kids a Thanksgiving dinner because he could not afford one. He then said that he would see our trucks all over town but hadn't had the chance to see myself in person to thank me in person. This brought so much joy to hear somebody say those words of gratitude. To some people small things might not seem like much but to other people they might make a huge difference. I simply told him that it was my pleasure to have helped his family out and asked him to pay it forward in one shape or form to someone else he might see in need one day. Many times we forget how fortunate we are to have the things we do that we need to take a step back and just say thanks for the many blessings we do have. I wish everyone a great day and may God Bless you all.

TRAIN AT THE SHOW WITH STO

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6percent are jerks

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6% Are Jerks

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With your blood pressure swiftly rising, you slam down the telephone and say, “Jerk!” 6% of the callers you talk to each day are jerks or idiots. The fact is that 6% of the calls generated into a place of business or any auto-related center are delivered by idiots, people who were weaned on a dill pickle and hated their mothers since age 3. Code for this is I D T E N T - that spells IDIOT.

But what happens in a place of business after you have talked with a jerk over the telephone? Do you kiss the top of the receiver or the end of the desk? Maybe you slam it down with the impact of a hammer driving a nail. Sadly enough, in most cases, we get off the telephone and go to the closest employee or friend and tell them all about the “the idiot” that we have just spoken with on the phone.

In turn, the other employee sits there saying, “Well that’s nothing, DJ. You ought to hear the one that I had earlier today!” And now the wallowing process begins because of the idiots that we have to deal with on a regular basis. Remember 6% of the callers are idiots; it is part of the work place. It cannot be changed, but don’t let it effect you and ruin your day. It’s not worth it.

Read more: 6percent are jerks

Tom Luciano

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Tom Luciano & DJ Harrington

Everyone knows Tom Luciano, the training specialist from Miller Industries and DJ Harrington, better known as the “Tow Doctor” in the towing industry. When I am the Tow Doctor, I wear a doctor’s coat with EMS inscribed on it. EMS stands for EDUCATE, MOTIVATE, and HAVE A SOLUTION.

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Over 10 years ago, Tom Luciano shared with me what he and his friends do for young boys and girls who have no dad so they can still go fishing. When I heard about his passion for giving boys and girls a day of fishing, I just had to write about it. The article was published in the Power Source magazine, a trade publication for the auto recycling industry.

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This article explained about Luciano’s desire to help young kids and what a great guy he was that he took in fishing equipment of all kinds. Here’s how Luciano gets that fishing equipment. I mentioned everyone should be checking the back of trucks and trunk of cars for any used fishing equipment. Furthermore, I asked if any was found that it be saved and shipped to my Georgia home. The week after the article ran, I received tackle boxes and assorted floaters. Tom and his friends went to work restoring the equipment. They take kids on the water to fish….sometimes it’s for the very first time.

Read more: Tom Luciano

CONGRATULATIONS TO REGION 4 FOR A SUCESSFULL MEETING

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<sup>Congratulations to Region 4 for a sucessful meeting.

We want to thank everyone that attended and all that  sponorserd this meeting.</sup>

 

^{Without your support this would not be possible!}

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